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Frequently Asked Questions
How long does shipping take?
Standard shipping takes 3-7 business days. Express shipping (1-3 days) is available at checkout.
Do you offer free shipping?
Yes! Free standard shipping on all Australian orders over $75.
What is your return policy?
We cannot accept returns for damaged or opened items. If your product arrives damaged, please contact us as soon as possible so we can arrange a solution. Due to hygiene reasons, some products are not eligible for return.
Are your products safe for sensitive skin?
Yes! Our products are made with natural, gentle ingredients suitable for sensitive skin. Always patch test first.
How long does a bar of soap last?
With proper storage, our bars typically last 3-5 weeks with daily use.